FAQ
CONCIERGE SERVICE
SHOPPING
SAFETY
PAYMENT
MY ACCOUNT
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GENERAL
What services does Dress Come True offer?
Dress Come True is an online marketplace for buying and selling wedding dresses and evening wear. Choose from a large selection of heavily discounted new or preloved designer dresses. Additionally, we offer safe payment options.
Why sell my dress on Dress Come True?
Selling your dress on Dress Come True allows you to:
- Get back up to 70% of its retail value.
- Make another bride happy.
- Keep the full selling price, except for Concierge Service.
- Reach thousands of brides-to-be.
- Get paid securely.
- Help the environment.
- Clear space in your closet.
Why buy a sample or preloved dress?
There are many advantages to buying a sample or pre-loved dress on Dress Come True:
- Save up to 90% over retail.
- Treat yourself to a designer dress you might otherwise not afford.
- Own the dress and resell it afterward.
- Negotiate directly with the seller – a bride like you.
- Benefit from secure payment.
- Help the environment.
- Search for your dream dress from the comfort of your home rather than going to various boutiques.
Can I rent a dress?
Currently, Dress Come True focuses on buying and selling of wedding dresses rather than rentals.
Do you buy or sell dresses?
Dress Come True is an online marketplace facilitating buying and selling of dresses between users. We do not own dresses listed on the site.
SELLING
What can I sell?
You can sell new or preloved wedding dresses and evening wear on Dress Come True.
Why sell my dress on Dress Come True?
You can get back up to 70% of your dress’ original value, make another bride happy and give your dress a new life! Your dress be seen by Brides-To-Be across the Middle East and beyond. Keep your dress safely with you until it gets sold.
How should I price my dress?
Pricing should be based on the dress' condition, brand, and current market demand. You may want to research similar listings to determine a competitive price.
How do I list a dress/item?
You can list an item by creating an account, filling out the necessary information about the dress or accessory, and uploading photos.
Do you charge commission?
Dress Come True does not charge commission on sales. However, fees may apply if you use the Concierge Service.
How to choose the listing package?
You can select a listing package based on your selling needs and preferences. Visit the website for more details.
Can I sell as a business?
Yes, businesses can sell on Dress Come True. For more information, visit the "sell as a business" page and contact support.
How to determine the resale value of the dress?
Consider factors such as the dress's condition, designer, original price, and current demand when determining resale value.
How to convert dress sizes?
Dress Come True provides a guide for converting dress sizes, allowing you to match your measurements with the correct size.
Can I list and sell multiple items?
Yes, you can list as many dresses or items as you wish. Each item should have a separate listing.
How can I sell faster?
To sell faster, use high-quality photos, provide detailed descriptions, price competitively, and consider featuring your dress on the homepage.
How can I feature my dress on the homepage?
You can feature your dress on the homepage by selecting the appropriate listing package or contacting Dress Come True for more details.
How do I upload photos?
Photos can be uploaded during the listing process. Ensure they are clear and showcase the dress or item effectively.
Can I upload catalogue photos?
Catalogue photos may be used, but it's recommended to include actual photos of the item for authenticity.
Do I need to offer a return & refund policy?
Offering a return and refund policy is optional but may encourage buyers by adding a layer of trust.
How long will my dress or accessory be listed?
The duration of the listing depends on the package selected. Listings typically remain active until sold or removed by the seller.
Will you arrange to pick up my item(s)?
Dress Come True does not arrange pickups. Sellers and buyers should coordinate pickup or shipment details directly.
Can I sell anonymously?
Selling anonymously is not supported. Transparent communication between buyers and sellers is encouraged for trust and safety.
Can a sale be guaranteed?
Sales cannot be guaranteed. Success depends on factors such as price, demand, and presentation.
How long will selling my dress take?
The time it takes to sell a dress varies based on demand, pricing, and presentation.
Should I dry clean the dress before listing?
Dry cleaning before listing is recommended to enhance appeal and transparency regarding the dress's condition.
How long will it take until my listing is live?
Listings typically go live shortly after submission, provided all required information is complete and accurate.
Does the buyer have the right to try the dress on?
Buyers and sellers can arrange for fittings or try-ons during the transaction process.
How will people find my dress?
People can find your dress through the search and filter options on Dress Come True's platform.
My dress is not the newest. Can I still sell it?
Yes, older dresses can be sold, especially if they are in good condition and priced competitively.
How can I remove my listing?
You can remove a listing by accessing your account dashboard and selecting the option to delete or deactivate the listing.
SHIPMENT
Can items be shipped?
Yes, items can be shipped. Buyers and sellers should coordinate shipping details directly.
What's the cost of shipping?
Shipping costs depend on the item's size, weight, destination, and shipping method chosen.
How to calculate the chargeable weight?
Chargeable weight can be calculated based on the item's actual weight or volumetric weight, whichever is greater.
Who pays for shipment?
The buyer and seller should agree on who covers shipping costs during the transaction process.
Are there any import duties & taxes when shipping?
Import duties and taxes may apply depending on the destination country. Buyers should check local regulations.
Do you offer protection if shipment is damaged or does not arrive?
Dress Come True recommends using shipment providers that offer protection and tracking to safeguard items in transit.
Which shipment provider to choose?
The choice of shipment provider should be based on reliability, cost, and coverage. It's recommended to use trusted providers.
CONCIERGE SERVICE
What does your Concierge Service offer?
The Concierge Service provides professional assistance with listing, pricing, and selling wedding dresses.
What's the cost of the Concierge Service?
A small one-time listing fee applies to list your dress. When your dress gets sold you will keep 70% of the selling price.
Is a photo shoot included in the Concierge Service?
No, a photo shoot or photo editing is not included in the Concierge Service.
SHOPPING
What can I buy?
You can buy wedding dresses and accessories from various sellers on Dress Come True.
Why buy a sample or preloved dress?
Buying a sample or preloved dress offers cost savings, access to designer brands, and environmental benefits.
How do I buy?
To buy, search for your desired item, contact the seller, and arrange payment and pickup or shipping details.
How do I search for an item?
Use the search bar and filters on the website to find specific items based on your preferences.
How to choose the right dress size?
Refer to Dress Come True's size conversion guide and compare your measurements to the listed sizes.
Why are prices lower than retail?
Prices are lower because items are preloved or samples, offering significant discounts over new retail prices.
Can I try a dress on?
Yes, trying on a dress can be arranged directly with the seller during the transaction process.
Can I return an item and get a refund?
Returns and refunds depend on the seller's policy. Ensure you discuss this before completing a purchase.
How do I find dresses/items near me?
You can use location filters on the website to find dresses and items available in your area.
Are the dresses/items genuine?
Dress Come True encourages authenticity, but buyers should verify items directly with sellers.
Will the dress/item look how it says it will?
Dress Come True recommends checking all photos and descriptions thoroughly and contacting sellers for additional information if needed.
How do I contact a seller?
Use the 'Contact Seller' button on the item's listing page to communicate directly with the seller.
Can I keep a purchase private?
Purchases are private between buyer and seller, but Dress Come True does not offer anonymous buying.
Are asking prices final?
Asking prices are typically negotiable. Buyers and sellers can discuss pricing directly.
How do I report a listing?
You can report a listing by contacting Dress Come True's support with details of the issue.
SAFETY
Is selling safe?
Dress Come True provides guidelines and advice to ensure safe selling experiences.
Is buying safe?
Buying on Dress Come True is designed to be safe, with secure payment options and buyer protection advice.
PAYMENT
How to pay for listing an item?
Payment for listing items can be made through the account dashboard on Dress Come True's platform.
Do I pay a fee as a buyer?
Buyers do not typically pay fees. However, transaction-related costs such as shipping might apply.
How do I pay when purchasing a dress/item?
Payments can be arranged directly with the seller. Dress Come True encourages using secure methods.
Will you store my credit card or debit card details?
Dress Come True does not store payment information. Transactions are conducted through secure third-party processors.
Is paying by credit and debit card safe?
Yes, Dress Come True employs secure payment processors to ensure safe transactions.
MY ACCOUNT
How to create an account?
To create an account, visit the Dress Come True website and follow the registration process.
How to reset my password?
Password resets can be initiated through the account login page by selecting the 'Forgot Password' option.
How to delete my account?
Account deletion can be requested through the account settings or by contacting Dress Come True support.
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