PRIVACY POLICY

Dress Come True is committed to protecting your personal data and complying with local data protection and privacy laws, including without limitation, the General Data Protection Regulations (“GDPR”).

Please read this Privacy Policy carefully to understand how Dress Come True intends to collect, use, process, and disclose your information across the Dress Come True platform.

This Privacy Policy will cover:

1. 1. Who we are
2. 2. What is the Business
3. 3. When do we collect information
4. 4. What information do we collect
5. 5. How do we treat your information
6. 6. Do we use cookies
7. 7. Do we disclose any information to outside parties
8. 8. Do we store your Credit card details?
9. 9. Your Consent
10. 10. Your rights
11. 11. Changes to our Privacy Policy

1. Who we are

Any references to “we”, “us” or “our” in this Privacy Policy mean Dress Come True, a service provided by Layali Tech FZCO, a free zone company registered in Dubai Silicon Oasis with company license No. 2755, having its registered office at DSO-THUB-G-D-FLEX-G013E, Dubai Silicon Oasis, United Arab Emirates.

For the purposes of the GDPR, Layali Tech FZCO is the “Data Controller” with regard to the personal data supplied and processed through this website.

2. What is the Business

Dress Come True specialices in connecting sellers and buyers of wedding dresses, wedding accessories and evening wear (the “Business”).  In conducting the Business, we may collect personal data about sellers and buyers (collectively, “Customers”). We only collect personal data that you submit voluntarily when you provide your name, address and any other contact information.

3. How do we collect Information

Dress Come True collects your Personal Information in the following ways:

• When you list an item on the website.
• When you subscribe to use our Concierge Services to list or buy an item.
• When you use our secure payment gateway to process a payment.
• When you interact with us on social media platforms.
• When you respond to surveys.
• When you register for newsletters or other communications from us.
• When you contact us with a query or complaint.

4. What Information do we collect

When submitting an item for sale on the website, you will be asked to enter your contact details such as name, e-mail address, phone number as well as your credit card information. You may, however, visit our website anonymously.

When you use our Concierge Service, there might be more information collected to enable us to support you better.

5. How do we treat your Information

The information we collect from you may be used in one of the following ways:

• To select and deliver products, promotions, offers, publications, events, opportunities, invitations and updates (collectively, “Offerings”) most suited to our Customers.
• To improve & develop our Business.
• To improve customer service and develop and deliver tailored Offerings.
• To follow up on Customer comments and suggestions.
• To process transactions.
• To send periodic emails; for example, we add Customers’ names and contact information to our mailing list to inform them of suitable Offerings.
• From time to time, we may use personal data for new, unanticipated uses not previously disclosed in this Privacy.

6. Cookies

Cookies are information exchanged between our server and your computer, making it possible to compile anonymous statistics about the areas of the website visited by users. The data collected is analysed in aggregate form to determine the efficiency of the website. The cookies used do not contain any personal data about users. Browsers are able to detect cookies and ask users whether or not to accept them.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. The cookies used by Dress Come True are as follows:

1. Customer Preference Cookie: The website stores your information like your preference, and location that you provide while registering.
2. Website Functionality Cookies: These cookies let you use the shopping basket and shortlist.
3. Advertising Cookies: Help us process our campaigns on the basis of your information and measure the effectiveness.
4. Website Analytics Cookies: Help us analyse our Customers’ interaction with the website.

7. Do we disclose any Information to Outside Parties?

Sometimes, we share your personal data with trusted third parties which include delivery couriers, direct marketing companies, Google/ Facebook, IT companies supporting the website etc.

This information exchange is regulated by policies to keep your data safe and protected. We only provide your data to the third party to perform a particular service. The amount of data provided would only be as much as is mentioned in our contract with them and no more.

These are some third party agents we share information with:

• DHL Personal data: name, phone number and address of consignee if you use our Concierge or Premium Service. Here the Privacy Policy.
• Google Analytics Personal data: Cookies and Usage Data. Privacy policy
• Meta Pixel Personal data: Cookies and Usage Data. Privacy policy
• Pinterest Analytics Personal data: Cookies, Usage Data and hashed email address. Privacy policy

• Instagram Personal data: Cookies, Usage Data and hashed email address. Privacy policy

• Mailchimp Personal data: Cookies and Usage Data.  Privacy policy
• PayTabs Personal data: client’s name, email address and contact details. Also consult the Privacy Policy
• BlueHost Personal data: Data as specified in the privacy policy of the service. Privacy policy
• WordPress & multiple plugins: Personal data: Data as specified in the privacy policy of the service. Privacy policy
• Our Marketing partners

We do not sell, trade, or otherwise transfer your personal data to any third parties (other than what is detailed in Section 5 of this Privacy Policy).

Please note that we may disclose your personal data if required by local law and regulations in the countries in which Dress Come True operates.

8. Do we store your Credit Card details on the Website?

Your credit card details are not stored in our database or server, and are processed through a secure third party payment gateway.

9. Your Consent

By visiting this website, you accept and consent to the practices described in this Privacy Policy.

10. Your Rights

“Personal Data” is the information that identifies you as a living individual. You have the following rights in relation to your personal data :

• The right to access your personal data and find out what personal data is held about you and how it is handled.
• The right to prevent or restrict the processing of personal data.
• The right to rectify, erase or restrict the processing of personal data held on our files.
• The right to withdraw your consent to the processing of your personal data, including for direct marketing purposes.
• The right in relation to automated decision-making – e.g. individuals have a right to object to automated decisions where there has been no human involvement.
• The right to lodge a complaint in relation to our privacy practices or how your personal data has been used with the relevant GDPR supervisory authority (or equivalent authority in a jurisdiction in which Dress Come True operates).
• The right to receive your own personal data or to request the data to be transmitted to another controller (right to data portability).

Please note that some of the rights listed above may very or be limited depending on the jurisdiction, or where we have an overriding interest or legal obligation to continue to process your personal data or not disclose the same.

11. Changes to our Privacy Policy

We reserve the right to change our Privacy Policy at any time and may also make changes in order to comply with applicable laws and regulations.

We encourage you to check back frequently to obtain the latest copy of our Privacy Policy.

This Privacy Policy does not override any applicable national data privacy laws and regulations in countries where Dress Come True operates.